Terms & Conditions
1. About us
QuickRAMS is a trading name of Washington Group International Ltd, a company registered in England and Wales under company number 17087078, with its registered office at 4 Quickswood Green, Liverpool, L25 4TS, United Kingdom. In these Terms, "we", "us" and "our" refer to Washington Group International Ltd trading as QuickRAMS. "You" and "your" refer to the customer purchasing our services.
You can contact us at hello@quickrams.uk.
2. These Terms
These Terms apply to every order you place with us through quickrams.uk or any other channel. By placing an order, you confirm that you accept these Terms. Please read them carefully before ordering. If you do not accept these Terms, you must not place an order.
We may update these Terms from time to time. The version in force at the time you place an order is the version that governs that order.
3. Our services
QuickRAMS produces bespoke health and safety documents, including but not limited to Risk Assessments, Method Statements, and combined RAMS documents ("Documents"). Documents are produced based on the information you supply through our intake form and any supplementary materials you provide.
Our service is a document preparation service. We are not your retained health and safety advisor, and we do not attend your sites, inspect your activities, or supervise your work. Responsibility for applying, reviewing, updating and acting on a Document on any given site remains with you at all times, as the duty holder under the Health and Safety at Work etc. Act 1974 and associated regulations.
4. Ordering and payment
To place an order, complete the intake form at quickrams.uk and pay the applicable fee via our payment provider (Stripe). Your order is accepted when we confirm receipt by email.
Fees are displayed on the website and in the Stripe checkout. Fees are inclusive of VAT where applicable.
5. Delivery of Documents
We aim to deliver Documents within the timeframe indicated at the point of order. Delivery times are estimates and not contractual guarantees. If we anticipate a material delay, we will notify you by email to the address you provided at intake.
Documents are delivered electronically to the email address you provided at intake. It is your responsibility to ensure that address is correct and able to receive PDF attachments.
6. Your information and accuracy
The quality and relevance of a Document depends on the accuracy and completeness of the information you provide. You are responsible for ensuring that the information you submit through the intake form is accurate, complete and up to date.
We do not independently verify information you provide. Any Document we produce is based on the scope of work you describe. If the actual work on site differs materially from the scope submitted, the Document may not be suitable and must be revised before use.
7. Refunds and remediation
Documents are bespoke digital deliverables prepared specifically for your order. Once a Document has been drafted and issued to you, fees are non-refundable.
However, we stand behind our work. If your client, principal contractor, or a relevant regulatory authority rejects a Document we have supplied for specific, identifiable deficiencies, we will revise and reissue it at no additional charge, subject to the following:
- You notify us within 14 days of Document delivery.
- You provide the specific feedback, reasons for rejection, or rejection correspondence in writing.
- The revision request relates to the original scope of work submitted at intake.
- Revisions are capped at a maximum of two revision cycles per Document.
- This remediation guarantee applies for a period of 30 days from the original Document delivery date.
Revisions do not extend to scope changes, additional sites, new activities, or materially different work from that described at intake. These constitute a new order and are chargeable at our prevailing rates.
Consumer cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply once work on a bespoke digital Document has commenced, in accordance with regulation 37(1)(a) of those Regulations, to which you expressly consent when placing an order.
8. Intellectual property
On full payment, we grant you a non-exclusive, non-transferable licence to use the Document for the specific scope of work described at intake, for your own business purposes. You may share the Document with your client, principal contractor, workforce and regulatory authorities as reasonably required.
You may not resell, redistribute for commercial gain, or publicly publish any Document, in whole or in substantial part. You may not remove our copyright notice or branding from a Document.
All underlying templates, libraries, methodologies, source code, and the QuickRAMS and Washington Standard brands remain our property.
9. Limitation of liability — please read carefully
The following limitations apply to the fullest extent permitted by law. Nothing in these Terms excludes or limits our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot lawfully be excluded or limited.
9.1 Nature of our service
A QuickRAMS Document is a document preparation deliverable based on the information you supply. It is not a substitute for site-specific risk assessment carried out by a competent person at the place of work, nor for ongoing supervision, inspection, monitoring or review of work activities.
9.2 Exclusions
To the fullest extent permitted by law, we exclude all liability for:
- Any act, omission, incident, injury, loss or damage occurring on or in connection with a site, workplace or activity, whether or not a QuickRAMS Document was in use at the time.
- Any failure by you, your employees, contractors, or any third party to apply, follow, update, or act on the controls described in a Document.
- Any loss arising from information supplied to us at intake being inaccurate, incomplete or out of date.
- Any loss arising from the Document being used outside the scope of work submitted at intake, including use on a different site, for a different activity, or after the work has materially changed.
- Any enforcement action, prohibition notice, improvement notice, prosecution, civil claim or regulatory finding arising from your activities or those of any third party.
- Indirect or consequential loss, loss of profit, loss of business, loss of contracts, loss of reputation, or loss of data.
9.3 Overall cap on liability
Subject to section 9 generally, and to the fullest extent permitted by law, our total aggregate liability to you arising out of or in connection with any Document or order, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fee paid by you for the Document giving rise to the claim.
10. Your obligations and indemnity
You agree to:
- Provide accurate and complete information at intake.
- Review each Document on receipt and before use on site, and satisfy yourself that it is suitable for the actual work, site and circumstances.
- Ensure a competent person is appointed under the Management of Health and Safety at Work Regulations 1999 to oversee application of the Document on site.
- Comply with all applicable health and safety legislation in your use of the Document.
You will indemnify us against any claim, loss or cost (including reasonable legal costs) arising from your breach of these Terms or your misuse of a Document.
11. Data protection
We process personal data in accordance with our Privacy Policy, which forms part of these Terms.
12. Termination
Either party may terminate the contract if the other materially breaches these Terms and fails to remedy that breach within 14 days of written notice. On termination, accrued rights and obligations survive, including fees due, intellectual property provisions, and the limitation of liability.
13. General
If any provision of these Terms is found unenforceable, the remaining provisions remain in force. Our failure to enforce any right does not waive it. These Terms constitute the entire agreement between you and us in relation to the Documents, and supersede any prior agreements or representations.
14. Governing law and jurisdiction
These Terms and any dispute arising out of or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any such dispute, save that we retain the right to bring proceedings for unpaid fees in any jurisdiction where you are resident or do business.
15. Contact
Questions about these Terms should be sent to hello@quickrams.uk.
Privacy Policy
1. Who we are
Washington Group International Ltd trading as QuickRAMS ("we", "us", "our") is the data controller for personal data processed through quickrams.uk and our services. Our registered office is 4 Quickswood Green, Liverpool, L25 4TS. Company number 17087078.
Contact for data protection matters: hello@quickrams.uk.
2. What personal data we collect
We collect and process the following categories of personal data:
- Identity and contact data: your name, company name, email address, telephone number, as submitted at intake or during correspondence.
- Job and scope data: details of the work activity, scope, timing and any site or project information you provide through the intake form.
- Transaction data: payment status, order reference, amount paid. Card details are handled directly by Stripe and never seen or stored by us.
- Technical data: IP address, browser type, device type, operating system, and pages visited, collected via cookies and similar technologies when you visit quickrams.uk.
- Correspondence data: the content of any emails or messages you send us.
3. How we use personal data and our lawful bases
- To fulfil your order — to produce and deliver the Document you have ordered. Lawful basis: performance of a contract.
- To communicate with you about your order — order confirmations, delivery, revisions, support. Lawful basis: performance of a contract.
- To operate and improve our website and service — analytics, security, fraud prevention. Lawful basis: legitimate interests (running and improving our business).
- To comply with legal obligations — tax, accounting, regulatory. Lawful basis: legal obligation.
- Marketing — we may contact existing customers about similar services. Lawful basis: legitimate interests (soft opt-in) or consent where required. You can opt out at any time.
4. Who we share personal data with
We use the following processors to deliver our service. Personal data is shared with them only to the extent necessary:
- Stripe, Inc. — payment processing.
- Typeform S.L. — intake form hosting.
- Airtable, Inc. — order and record management.
- Zoho Corporation — email hosting and internal correspondence.
- Postmark (Wildbit, LLC) — transactional email delivery.
- Google LLC — analytics and advertising measurement.
- Cloudflare, Inc. — website hosting, security and CDN.
- Anthropic, PBC — AI-assisted document drafting. Personal data is processed in-memory for drafting only and is not used to train models under Anthropic's commercial API terms.
We may also disclose personal data where required by law, court order, or to protect our legal rights.
5. International transfers
Some of our processors are based outside the UK. Where personal data is transferred outside the UK, we rely on appropriate safeguards, including the UK International Data Transfer Agreement, the EU Standard Contractual Clauses with the UK Addendum, or transfers to jurisdictions recognised by the UK Government as providing adequate protection.
6. How long we keep personal data
- Order and intake records: 6 years from the end of the tax year in which the order was placed, to comply with HMRC requirements.
- Correspondence: up to 3 years from last contact.
- Website analytics: up to 26 months.
- Marketing preferences: until you opt out, plus a short record of the opt-out itself.
7. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate personal data.
- Request erasure of personal data, subject to our legal retention obligations.
- Object to or restrict processing in certain circumstances.
- Data portability for data you provided us.
- Withdraw consent at any time, where we rely on consent.
To exercise any right, email hello@quickrams.uk. We will respond within one month.
You have the right to complain to the Information Commissioner's Office (ico.org.uk) if you believe we have not handled your personal data properly.
8. Security
We apply appropriate technical and organisational measures to protect personal data, including encrypted transit (TLS), access controls, and processor contracts with recognised providers. No system is perfectly secure. If we become aware of a personal data breach that materially affects you, we will notify you in accordance with UK GDPR.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted at quickrams.uk with a new "last updated" date.